We use a number of different cookies on our site;

A ‘cookie’ is a very small piece of information in the form of a text file placed on your computer hard drive by lots of the websites that you visit. ‘Cookies’ allow us to help you get the best out of your visit to the website and improve your user experience, for instance by remembering that you have visited before. For further information about our use of cookies please see storebox.co.uk/cookie-policy. For further information about ‘cookies’ please visit http://www.allaboutcookies.org

Our ‘cookies’ are used to store basic information, like your user identification. They do not store password or credit card information.

If you would like a quote for storage and would rather not use our website, please call us and we can provide a quote over the phone. Our telephone number is 0333 111 0770.

Who we are

Store Box Self Storage Ltd. is the operator of the website www.storebox.co.uk. 

We collect, use and are responsible for certain information about you. We are responsible as ‘controller’ of that personal information.

Personal information we collect and use.

We use analytical services, with the intended purpose of improving the site and your experience. The data is anonymized as much as possible. More detail about the services we use is set out in our cookie policy.

Personal information provided by you

During operating our self storage business, we collect personal information when you provide it to us, such as your name, address, email address, phone number(s), date of birth, personal identification such as a driving license or passport, and financial information such as your card details when you make payment to us.

Personal information about other individuals

If you give us information on behalf of someone else as an alternate contact, referee or next of kin, you confirm that:

•  you have the other person’s permission to give us their personal information; and
• You will show them this privacy policy or any additional privacy policy or notice which we provide about our use of that person’s personal information.

Sensitive personal information

We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it and how we intend to use it.Sensitive personal information includes information relating to your ethnic origin, political opinions, religious beliefs, whether you belong to a trade union, your physical or mental health or condition, sexual life, and whether you have committed a criminal offence. We will only collect your sensitive personal information with your explicit consent or if we have another lawful basis for doing so.

Children

We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

How and when do we collect information from you?

We gather information directly over the telephone if you ring us to make an enquiry or when using website forms. We collect personal information via our website and mobile applications or ‘Apps’ and other technical systems. We collect this when you use our website or Apps to sign up to, participate in or receive a service from us, such as requesting a quote online, booking online or entering a live chat. Our website also uses cookies (see cookie policy) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet).

As part of our enquiry process we collect your name, email and telephone number simply so we can contact you in response. We will not use these details for any future contact, but if you prefer enquiries can be made via any of our telephone numbers or via email to [email protected].

We may monitor and record communications with you (such as telephone conversations and emails). We may do this for several reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

If you visit any of our self storage sites, some personal data may be collected from monitoring devices and systems such as closed-circuit TV (CCTV) and door entry systems at the sites.

Prospective customers are required to provide forms of ID that allow us to check:

• Full name – forenames and last name
• Signature
• Date of birth
• Full permanent address
• You must provide original documents, not photocopies, and one form of identification must contain a verified photograph, such as a passport or driver’s licence.

The ID provided is retained on file once you have read the contract and accepted our terms and conditions. This is so that we can easily identify you and maintain the overall security of the Storebox Self Storage sites for all our customers.

Reasons we can collect and use your personal information

We rely on a different lawful basis for collecting and using personal data in different situations.

Contracts

Where you make enquiries about storing with us before you become a customer, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under our standard terms of business/contract with you. This includes collecting and using your personal information to:

• Enable us to follow up on enquiries made by you in relation to storing with us in accordance with industry guidelines and to give you our quote;
• Prepare a storage agreement with you and arrange insurance cover if required;
• Manage any accounts you hold with us;
• Contact you for reasons related to the service you have signed up for or to provide information you have requested;
• Deal with payment for our services;
• Notify you of any changes to our website or to our services that may affect you; and
• Resolve disputes or collect overdue payments.

Legal obligations

We collect and use personal information from our customers and staff to comply with our legal obligations. For example, we will take copies of documents that identify you so that we can comply with anti-money laundering and counter-terrorist financing requirements.

Legitimate business interests

We may collect and process your personal information for our legitimate business interests, examples of this are detailed below.

Our priority is to make sure we give a high quality and secure service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract.

We collect personal information to

• Follow up on enquiries and provide quotes for storage or details of offers;
• Conduct research and analyse website visitor behaviour patterns;
• Customise our website and its content to your preferences;
• Improve our services;
• Send direct marketing (unless you have opted out of receiving direct marketing);
• Detect and prevent fraud;
• Prevent offensive, inappropriate or objectionable content being sent to or posted on our websites or to stop any other form of disruptive behaviour.

It is a key feature of our storage sites that we operate CCTV.

We collect and process CCTV images;

• so we can fulfil our contractual obligation to deliver a secure self storage environment;
• to establish whether you are doing something that breaches your contract with us; and
• to assist in the establishment or defence of any crime or other investigation.

Marketing Communications

We may communicate information about other services we can offer you and update you about our activities and promotions which may be of interest to you.

If you would not like to receive such communications, you can either:

• Click on the “unsubscribe” button at the bottom of one of our marketing emails to you.
• Email us an un-subscribe request to [email protected]. It may take up to 48 hours for this to take place.
• During an online quote, tick the check box where prompted to opt out of marketing communications.
• If you do not wish to continue receiving these communications, you can opt out at any time. See ‘What rights do you have?’ below for further information.
• If you ask us to stop contacting you in this way, you can also ask us to start again at any time.

If we propose to use your information for any other uses we will ensure that we notify you first. If we need your consent to use your information for these other purposes, we will ask for it. You do not have to give us your consent just because we ask for it. If you change your mind you may withdraw your consent at any time. Please note that withdrawing consent does not invalidate any previous processing of your personal information which we have carried out on the basis of your consent.

When will we contact any other person about you?

If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person.

Who your information might be shared with

We may disclose your personal data to:

• Service providers under contract with us to support our business operations, such as fraud prevention, debt collection, payroll, technology services
• Our insurers and insurance brokers if you take out insurance cover through us;
• Law enforcement or government agencies relating to any investigation to help prevent or detect unlawful activity;
• Any person or agency if we need to share that information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;
• Any person who you have named as a person we can contact to discuss your account;
• Any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or person administering a will;
• Any person who we are negotiating with as a potential buyer of our business or property or if we are proposing to merge our business with another business;

If we pass data on to insurers, they may enter your data onto a register of claims which is shared with other insurers to prevent fraudulent claims. If we use an outside party to process your information, we will require them to comply with our instructions about the services they provide for us and not for their own business purposes.

We may also share your personal data within our group for the purposes of internal reporting or administration and technical services.

Keeping your personal information secure

We have appropriate security measure in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will use technical measures to safeguard your personal data, for example:

• access to your customer account is controlled by a password;
• we store your personal data on secure servers; and
• payment details are encrypted on the secure server

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory body of a suspected data breach where we are legally required to do so.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any concerns about your information, please contact us.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

International transfers of your personal information 

If we share your personal information within our group, this means that it will be shared between the UK and the Republic of Ireland.

Member states of the EEA hold an adequacy decision from the Secretary of State for data protection issues in the UK. The UK also holds an adequacy decision granted by the European Commission. This means that the UK and EEA member states are recognised as providing similar levels of protection to personal data.

We may transfer the personal information of both our UK and Irish customers outside of the UK and Ireland for the purpose of procuring services from external third parties; however your personal information does not currently go any further than the EEA. If in future we transfer your personal data to any other country we will ensure that we apply the safeguards set out in UK and EU data protection law to the transfer.

How long do we keep your personal information?

We only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

To determine the appropriate retention period for personal data we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and the applicable legal, regulatory, tax, accounting or other requirements.

We keep personal information provided during a storage quote for as long as necessary for analytical and also direct marketing purposes (unless you have opted out).

What rights do you have?

You have several important legal rights relating to your personal data. These include the following:

• Request a copy of your information which we hold (subject access request);
• Require us to correct any mistakes in your information which we hold;
• Require the erasure of personal information concerning you in certain situations
• Require us to stop contacting you for direct marketing purposes;
• Object in certain other situations to our continued processing of your personal information;
• Restrict our processing of your personal information in certain circumstances;
• Object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

Further information on each of these rights is available from the Information Commissioner’s Office in the UK.

If you would like to exercise any of these rights, please email, call or write to us.

Let us have proof of your identity and address (a copy of your driving licence or passport), and let us know the information to which your request relates, including any account or reference numbers, if you have them.

How to contact us;

We hope that we can resolve any query or concern you raise about the way we use your personal information. Please contact us if you have any questions about this privacy policy or the information we hold about you.If you wish to contact us, please send an email to [email protected] or write to us at 5 Beauchamp Court, 10 Victors Way, Barnet EN5 5TZ or call us on 0333 111 0770.

You also have the rights you the right to lodge a complaint with a supervisory authority. 

The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/or telephone 0303 123 1113. 

Changes to the privacy policy;

This Privacy Notice was last updated on 24/11/2023. We may change this Privacy Notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.