Your questions, answered
- How and when do I pay for my storage?
When you book a unit online, you can choose to pay via our secure payment page at the checkout or pay later. If you want to pay later, then we will get in touch with you to complete your booking.
At the end of the selected period of 4, 26, or 52 weeks, we will invoice every 28 days (4 weeks) in advance, and your invoice will be emailed to you in advance of the due date. Payments will then be taken automatically every 28 days (4 weeks) from the card nominated on your first payment.
- How much notice do I need to give if I want to move out?
We want you to have flexibility. With Storebox, there is no notice period. Simply email or call us and let us know when you intend to move out. You can stay with us for the whole period you have already paid for. We will not refund you for the period you have already paid for.
If you are on a 26 or 52 weeks agreement and choose to vacate early, we will charge you for the discount you have already been given.
- What is the minimum and maximum rental period?
The minimum rental period is 4 weeks. If you need storage for a shorter period than 4 weeks please get in touch with our customer service team.
There is no limit to how long you can rent a storage unit. We have customers’ who have been with us for several years.
- Do you offer discounts for long term storage?
Customers who select 26 or 52 weeks agreement will automatically qualify for a prepay discount of 10% and 15% respectively. A new invoice is issued every 4 weeks.
If you have opted for a specific long-term agreement and choose to vacate early, we will charge you for the discount you have already been given.
- Can I change the size of my unit if my storage needs changing?
Absolutely, we understand that storage needs can change over time and that’s why we offer flexible contracts allowing customers to grow or shrink their storage requirements as necessary. A phone call or email is all that’s required to enable a transfer.
- Do the units leak and what about condensation?
No, our containers are new and water-tight. We have customers who store water sensitive items such as electronics and furniture with no problems, and in some cases for years.
Think about this – almost everything that’s imported into the UK from overseas comes in via a shipping container! Clothing, furniture, domestic goods, machine parts, medicine, toys, computers, mobile phones – all start their journey to the UK in a shipping container.
If the container is kept dry inside there will be no condensation as we have ventilation in all our units. If, however someone brings wet or waterlogged items into the unit this will cause condensation issues as this water is trapped in the unit. Therefore, please ensure all your items such as washing machines and fridges/freezers are completely dry before placing them into storage.
- Is there anything I can't store?
Storebox has very few limitations on what you can store, there are obviously a few exceptions and they are obvious to see why. Our TERMS AND CONDITIONS outlines that you can’t store items such as explosives, fire arms, compressed oils or gases, counterfeit or stolen goods, flammable liquids, and gasses. If you are unsure and need clarification, please just call one of our storage experts who will be happy to help.
- How secure is it and do I need my own padlock?
We take the security of your items and our sites very seriously and so in addition to the automatic gates and 24-hour CCTV, we provide you with a high security steel padlock, which is designed to fit tightly under the steel lock box on the units.
Using the padlock provided is a condition of using our storage, however, there is also space for you to add your own security padlock in addition to the one provided on the arms of the unit door if you so wish.
We take a refundable padlock deposit of £40 for the padlock provided. Once you have vacated your unit we will complete a unit check and if all padlocks and keys have been returned, we will refund this deposit back to you.
- Do I need insurance?
You need insurance for the full contents inside your unit. We offer self-storage insurance for as little as £1 per week, per £1,000 of cover. The minimum insurance of £1 per week is mandatory and included for all units. Please contact us if you need to upgrade your insurance.
You will be required to complete an inventory of all the items kept in storage.
Our full insurance policy can be found at the following link.
- Where can I view your terms and conditions?
Our full terms and conditions can be viewed online here >>
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