Your questions, answered
- What happens after I book a unit online?
After you have submitted a booking online, your unit will be reserved for the estimated move-in date.
We will not charge you for the price of your unit until the move-in date. We charge a one off fee of £19.90 for a high security padlock that is yours to keep. Only £19.90 will be charged when you submit your booking in order to reserve your unit. The remainder is not charged until move-in date.
Before your move-in date, we will send you an email with your access details. This email will include:
- The phone number for the automatic gate
- Unit number and padlock information
- Information about how to open your storage container
A brand new high-security Storebox steel padlock will be inside your unit and ready to use when you move in!
- Can I book a storage unit over the phone?
Sure! Our friendly customer services team are here if you would rather book over the phone and to answer any questions you may have.
Call us on: 0333 111 0770
- How and when do I pay for my unit?
We work on a 4 week billing cycle starting from the date you move in. The first payment is charged to your card on the move-in date.
We charge a one off fee of £19.90 for a high security padlock to secure your unit, this is yours to keep. The padlock is charged at the time you submit your booking in order to reserve your unit.
Before you move in you can register your card with us to ensure seamless payments for your entire stay with us.
We will create an invoice every 28 days (4 weeks) in advance, and your invoice will be emailed to you in advance of the due date. Payments will then be processed automatically every 28 days (4 weeks) from the card nominated on your first payment.
If you do not have a card available, please call us on 0333 111 0770 for assistance and alternative payment methods.
- How do I get access to the site and can I drive up to my unit?
All our sites* can be accessed by ringing the gate phone number, which will be provided in the access email we send you after receiving your booking. The gates open automatically after you call the number. All our sites are located outdoors meaning you can drive right up to your unit door to gain access from the ground floor.
Our site layout is carefully planned out to maximise accessibility for vehicles.
All units** are located on the ground floor so there is no need to struggle with stairs or secondary doors.
*Cambridge – Cowley Road is accessed via a combi-lock. You will be provided with the combination in your access email.
**We have some second floor units at our Barking and Hornsey sites. If there are no ground floor units available we can offer you a second floor unit.
- Can I change the size of my unit after I start storing?
- Is it safe to store my belongings in a storage container?
Our units are water-tight. Our customers store many different things, and also sensitive items such as electronics and furniture.
If the container is kept dry inside there will be no condensation as we have ventilation in all our units. If, however someone brings wet or waterlogged items into the unit this will cause condensation issues as this water is trapped in the unit. Therefore, please ensure all your items such as washing machines and fridges/freezers are completely dry before placing them into storage.
- Do I need insurance for the goods I store?
Yes, you need insurance for the full contents inside your unit. We offer content coverage for as little as £2.99/week, for £4,000 worth of cover. The minimum coverage of £2.99/week is added for all units*.
Our coverage is tailormade for Self Storage, and will cover things a normal household insurance would not cover while your items are in storage.
It is easy to upgrade your coverage if you are storing goods that exceed the £4,000 worth of cover. Get in touch with us to make sure you have the right coverage for your values.
- £8k cover for £3.99/week
- £12k cover for £5.99/week
It is important that you declare the true value of the goods you store, and that your Contents Coverage reflects this value. The value should reflect the value if you were to buy all the items new today. If you are underinsured, it will lead to reduced settlement of any claim. View the latest version of our Terms and Conditions and Summary of Contents cover here: Terms and Conditions.
*You can cancel the coverage after you book. Please see Terms and Conditions for more information regarding this.
- Are your locations and units secure?
We take the security of your items and our sites very seriously. In addition to the automatic gates with mobile access control and CCTV, we provide you with a high-security steel padlock, which is designed to fit tightly under the steel lock box on the units.
Using the padlock provided is a condition of using our storage, however, there is also space for you to add your own security padlock in addition to the one provided on the arms of the unit door if you so wish.
The padlock is yours to keep upon completion of your storage term and subsequent vacation of your unit.
- Is there anything I can't store?
Storebox has very few limitations on what you can store, there are only a few exceptions. Our TERMS AND CONDITIONS outlines that you can’t store items such as;
- Fire arms
- Compressed oils or gases
- Flammable liquid and gases
- Counterfeit or stolen goods
- Food or perishable goods
- Birds, fish, animals or any other living creatures
- All motor vehicles – except in the case of prior written approval from Storebox
If you are unsure and need clarification, please just call one of our storage experts who will be happy to help you.
- Are there any other fees?
No, all fees are clearly listed within the booking process on the website so you can book with confidence.
There are only 3 charges:
- Cost of hiring a unit – billed every 4 weeks from the day you move in
- A one off fee of £19.90 for a high security padlock to secure your unit – this is yours to keep
- Contents coverage charged from £2.49 per week – Covering the value of contents up to £4,000. This is billed every 4 weeks with your unit hire charge. You can upgrade your coverage if you are storing items worth more than £4,000.
The unit cost and contents coverage is combined into one payment and is the amount you will be charged every 4 weeks after your initial payment.
- What is the minimum and maximum rental period?
The minimum rental period is 4 weeks. If you need storage for a shorter period than 4 weeks please call us on 0333 111 0770.
There is no limit to how long you can rent a storage unit. We have customers’ who have been with us for several years.
- Do I need a valid ID to store with Storebox?
Yes, a valid photo ID is required for anti-fraud purposes and to help us maintain the overall security of the Storebox Self Storage sites for all our customers. The ID is uploaded via a secure portal, and will be deleted within 365 days of you ending your storage period with us.
- Do you offer discounts for long term storage?
When you select a 26 or 52 weeks agreement you will automatically qualify for a commitment discount of 10% and 15% respectively. Your invoice is issued every 4 weeks and processed automatically when you have a payment card registered with us.
If you have opted for a specific long-term agreement and choose to vacate early, we will charge you for the discount you have already been given.
- Do you offer discounts for short term storage?
Sometimes we have campaign prices for selected locations and unit sizes.
If you book a unit with a campaign price, the duration for the campaign price is specified when you select the agreement you want. You can choose between 4, 26 and 52 weeks agreement, and it is specified to which agreement the campaign price applies to. We offer discounts for long term storage, and these can not be combined with campaigns.
It is possible to book a unit with a campaign price, and then switch to a long term agreement after the campaign price has ended. That way, you can continue renting a unit with a discounted price. Contact us, and we will help you with this.
Campaign prices are valid for new customers only. A maximum of one campaign can be applied to an agreement for a customer/unit. You can not change the name on the agreement to extend or renew the campaign.
- How do I add notice when I want to move out?
Notice is not a word in the Storebox vocabulary. We offer full flexibility and let you decide when to move in, and when to move out.
You can stay with us for the whole period you have already paid for. We will not refund you for the period you have already paid for.
If you are on a 26 or 52 weeks agreement and choose to vacate early, we will charge you for the discount you have already been given.
Didn't answer your question?
If you have any queries regarding our services please call our storage experts on 0333 111 0770 or fill out a form to get a call back from us.Request a call back