- Can I book a storage unit over the phone?
Sure! Our friendly customer services team are here if you would rather book over the phone and to answer any questions you may have.
Call us on: 0333 111 0770
- Are your locations and units secure?
We take the security of your items and our sites very seriously. In addition to the automatic gates with mobile access control and CCTV, we provide you with a high-security steel padlock, which is designed to fit tightly under the steel lock box on the units.
Using the padlock provided is a condition of using our storage, however, there is also space for you to add your own security padlock in addition to the one provided on the arms of the unit door if you so wish.
The padlock is yours to keep upon completion of your storage term and subsequent vacation of your unit.
- How does the billing work?
We offer 4 weekly (28 day) billing here at Storebox, even if you have committed to long term storage. You’ll also receive an invoice every 4 weeks before the payment is due. If you are set up on our automated payment system, you don’t need to worry about remembering to pay as it will be processed automatically.
This may mean the date isn’t the same each month as most months have 30/31 days in them. For example, if your billing occurred on the 17th September, your next payment would be due on the 15th October.
If you prepay for 26 or 52 weeks, the invoice, your invoice will be processed in line with this.
- Can I find your price list online?
You can! Here are Storebox we’ll all about transparency and making storing as easy as possible. To check our prices online, click the link here: https://booking.storebox.co.uk/locations. You’ll be able to view all our locations and choose which is best for you. From there, you can select the size you need get to the prices and discounts we are offering. There is no obligation to provide any details unless you would like to book.
To book, you can select ‘CHECKOUT’ and book online! This only takes a few minutes to complete.
If you prefer to talk to our team, call us on 0333 111 0770!
- Is there anything I can’t store?
Storebox has very few limitations on what you can store, there are only a few exceptions. Our TERMS AND CONDITIONS outlines that you can’t store items such as;
- Fire arms
- Compressed oils or gases
- Flammable liquid and gases
- Counterfeit or stolen goods
- Food or perishable goods
- Birds, fish, animals or any other living creatures
- All motor vehicles – except in the case of prior written approval from Storebox
If you are unsure and need clarification, please just call one of our storage experts who will be happy to help you.
- What information do I need to provide to Check In Online?
Once you have completed your booking, we will send you an email and text with a link to Check in online: https://booking.storebox.co.uk/check-in/ . The information we will need is:
- Full Name
- Email Address
- True Value of Your Goods
- Photo Identification
We will also ask you to agree to our Terms and Conditions. You can find a link to these on the form or follow the link here: https://www.storebox.co.uk/terms-conditions/.
- What are the office opening hours?
Our office is open Monday – Friday between 08:30am – 05:30pm and Saturday 10:00am – 04:00pm. You can contact the team via phone on 0333 016 2185 or email [email protected].
If you need any urgent assistance outside of these hours, we’ll still be here to help on the phone 0333 111 0770.
- How much is contents cover?
We offer 4 different brackets of unit cover:
- Up to £4k cover is £3.99 per week
- Up to £8k cover is £5.99 per week
- Up to £12k cover is £8.99 per week
- Up to £25k cover is £10.99 per week
We don’t have the £25k cover option on our website, so please contact the office via phone on 0333 111 0770 or email at [email protected] for further assistance.